Terms of service

GO! is operated by GO! (Go NW) [company number and registered address to be added]. GO! provides a platform that connects passengers with licensed private hire drivers. Drivers are independent, licensed by the local authority, and are not employees of GO! unless stated otherwise.

You may browse this website and use the forms on it for their intended purpose: registering interest in the apps or starting a driver application. You must give accurate details and must not use the site to send spam, attempt to gain unauthorised access, or interfere with its operation.

Content on this site is provided for information. Coverage areas, features and launch dates may change before launch.

To book or drive with GO! you will need an account in the app. You must be at least 18, provide accurate information, keep your login details secure, and tell us if you think your account has been used without permission. You are responsible for activity on your account.

• Book a ride: when you request a trip, we offer it to nearby approved drivers. A booking is made when a driver accepts it.
• Request My Driver: you may request a specific driver at least 30 minutes ahead. The booking is only confirmed when that driver accepts it. If they decline or do not respond, you can choose another driver, book a ride, or cancel.
• Fare estimates are shown before you confirm. They are estimates, not fixed prices. The final fare reflects the trip taken, including extra stops, waiting time and any applicable fees, all of which are set out in the app.
• Cancellations may incur a fee after a set period or once a driver is on the way. The current rules and fees are shown in the app before you cancel.

You can pay by card in the app or, where offered, in cash to the driver. Card payments are processed by our payment provider. A digital receipt is issued for every completed trip. If you dispute a charge, contact us within 30 days of the trip.

We expect riders and drivers to treat each other with respect. We may suspend or close accounts for abusive, unsafe, unlawful or fraudulent behaviour, including repeated no-shows or misuse of the safety features.

Riders and drivers can rate each other after each trip. Ratings must be honest and relate to the trip.

Drivers must hold a valid private hire driver licence, a licensed and insured vehicle, and must keep their documents current. All applications are reviewed manually before approval, and approval may be withdrawn if a mandatory document expires or licensing conditions are no longer met. Separate driver terms, including payment and commission details, will be provided during onboarding.

We will provide the service with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Otherwise, we are not responsible for losses that were not foreseeable when you started using the service, for losses caused by events outside our reasonable control, or for business losses where you use the service for business.

We may update these terms from time to time and will publish the new version here with a revised date. If a change materially affects you, we will tell you in the app or by email before it takes effect. You can close your account at any time. We may suspend or close accounts as described above.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings there. Questions about these terms: hello@go-nw.co.uk.